FAQ

Does WES offer translation services?
We do not offer translation services. Translations will be accepted from your academic institution, a certified translation agency such as COSTI, or any oth...
Fri, 7 May, 2021 at 11:59 PM
I never received my evaluation report, but My Account says it is complete.
You can view your completed evaluation and see when the printed copy was shipped by clicking on "Track My Package" in My Account.   Please use t...
Mon, 26 Apr, 2021 at 6:19 PM
How can I get a preliminary U.S. equivalency for my degree?
Use our free degree equivalency tool. It provides a preliminary equivalency for the degrees most frequently awarded by recognized academic institutions.
Sat, 8 May, 2021 at 12:02 AM
How can I get a preliminary Canadian equivalency for my degree?
Use our free degree equivalency tool. It provides a preliminary equivalency for the degrees most frequently awarded by recognized academic institutions. ...
Wed, 20 Jan, 2021 at 12:38 PM
Can I use my completed Canadian evaluation report in the United States?
Although many U.S. institutions will accept a WES Canada evaluation report, we recommend that you check with your intended recipient institution in the Unit...
Wed, 20 Jan, 2021 at 12:38 PM
What should I do if there is a mistake on my evaluation report?
If you believe there is an error on your report, please send your concerns to our Customer Service team. All inquiries must be submitted in writing. The com...
Sat, 8 May, 2021 at 12:08 AM
What should I do if I have questions about my completed evaluation report?
Please send your questions to customer service. All inquiries must be put in writing.
Wed, 20 Jan, 2021 at 12:38 PM
My name has changed. What should I do to change it on my WES account and evaluation report?
Your name and date of birth cannot be edited after submitting an application. Please contact customer service to request any changes. Please note that y...
Fri, 12 Mar, 2021 at 12:38 AM
Does my WES Educational Credential Assessment (ECA) expire?
Your WES Educational Credential Assessment (ECA) is valid for 5 years, but your academic records will be stored for 10 years.  You can learn more about r...
Wed, 20 Jan, 2021 at 12:38 PM
How can I add another credential to my application?
If your evaluation has been completed: You can add an additional credential by clicking "Update Report" in My Account.   If your evaluation is ...
Thu, 10 Jun, 2021 at 2:04 AM