Solutions : Canada Help Center

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Account Status
Applying to WES
COVID-19 FAQ
China FAQ
Costs/Fees/Shipping
Credential Evaluation
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Glossary of Terms
India FAQ
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Required Documents
United Kingdom FAQ

Which courier service should I use to send my documents to WES?

You may use any courier service you like to send your documents to WES.

Shipping fees apply and should be paid directly to the courier service.

By Express Courier:

WES Reference No.: _________________

WES Global Documentation Centre

14 – 145 Industrial Pkwy South

Aurora ON, L4G 3V5

Canada

Can I drop off documents at your office?

All documents must be mailed to WES. Documents cannot be delivered in person.

Our mailing address is:

By Postal Mail:

WES Reference No.: _________________

WES Global Documentation Centre
PO BOX 2008 STN MAIN

NEWMARKET ON, L3Y 0G5

Canada

By Express Courier:

WES Reference No.: _________________

WES Global Documentation Centre

14 – 145 Industrial Pkwy South

Aurora ON, L4G 3V5

Canada

We do have arrangements with many institutions to accept electronic documents sent through official and secure channels. Please contact your institution to determine whether they have this capability.

Why can’t I find my recipient on the application?

If you cannot find a recipient on our online application, you can manually enter the recipient's name and contact information.

If you still have difficulty, please contact customer service with the recipient's name and contact information.

What are the terms and conditions?

WES Terms and Conditions describe our services, policies, and procedures.

What is the WES Basic package?

The WES Basic Package includes an evaluation of your education credentials.

Please view a comparison of the evaluation packages that WES has to offer for more information.

What should I do if the website does not seem to be working?

There are a number of reasons why you might have difficulty accessing our website:

You may be having an Internet connectivity or computer issue. Save your application and return to it later.
Our website may be down. Please note that it is down for daily maintenance from 3:00 a.m. to 5:00 a.m. Eastern Time (EST).

If you continue experiencing difficulties, please submit your concern to customer service and select "Website issue" as the category.

What Chinese academic qualifications does WES evaluate?

WES evaluates all secondary (senior high school) and post-secondary (higher education) qualifications earned through programs and institutions that are recognized by China's Ministry of Education. That includes transcripts, examination results, graduation certificates, and degree certificates.

How can I get a copy of my academic records from WES?

Please contact your institution for a copy. WES does not provide copies of academic records to applicants.

My institution is unable to provide a complete academic transcript for my credential as the records are no longer available. Can you still evaluate my study?

If there are no records available, we will only be able to produce a document-by-document report for your credential. Please request your institution to send us an official confirmation of award letter and upload your final certificate via the My Account page. The confirmation of award letter should include the name of your credential, field of study, year of award, and biographical data. The letter should also indicate that the institution no longer has your records.

How will I receive payment if my account shows I am owed a refund?

You should receive your refund in the same manner that you made your payment. Please allow one week for credit/debit card refunds and four weeks for Western Union refunds.

If for some reason WES is not able to issue a refund to your credit or debit card (such as an expired card), we will send you an electronic check for the refund amount.

Note: An electronic check will be sent to the email address associated with your WES account if you paid by credit card and the credit card payment on file is more than two years old.

How do I apply for a WES evaluation?

Complete our online application to get started.

I studied in India. I have attested marksheets in a sealed envelope, so can I submit the documents myself?

Yes. In most cases, if the envelope has not been opened, and it is properly stamped or signed, we will accept it. You can learn more about sealed envelopes here.

You can confirm that your institution qualifies by reviewing your Required Documents.