FAQ

What should I do if there is an error in the academic records I had sent to WES?
If there is an error in your academic records, please contact your institution and have the corrected version sent to WES as specified in our required docum...
Tue, 19 Jan, 2021 at 5:09 PM
Should I send original documents?
Do not send original documents. WES does not require any original documents to process a credential evaluation report. Any document received by WES will not...
Tue, 30 Nov, 2021 at 1:06 PM
What is an official document?
An official document is a document issued by the authorized authority, such as the awarding academic institution, ministry, technical board, or other instit...
Thu, 10 Jun, 2021 at 1:51 AM
Official document
Official document An official document is a document issued by the authorized authority, such as the awarding academic institution, ministry, technical boa...
Thu, 4 Nov, 2021 at 2:03 PM
Is there anything I can do to help move the verification process along more quickly?
Please allow up to seven weeks for the verification to be received by WES. If your account status is still "Waiting for verification from institution” ...
Wed, 4 Oct, 2023 at 5:25 PM
What does the "Waiting for verification from institution" status mean?
This means that WES has sent your academic documents back to the issuing institution for verification. The evaluation will proceed after WES receives a re...
Tue, 19 Jan, 2021 at 5:09 PM
What is WES' procedure if I disagree with the content of my evaluation report?
You must submit your query in writing at Contact Us and select the Question Category: Report Results. Your query will be reviewed by senior members of the E...
Tue, 16 Mar, 2021 at 2:02 PM
What if I want changes made to my completed evaluation report after receiving or claiming the badge?
Case 1: You want changes made to your completed credential evaluation report. WES revokes the badge and sends you an email instructing you to remove the bad...
Fri, 19 Mar, 2021 at 4:42 PM
Does WES accept documents sent by Docswallet?
WES accepts academic documents sent by Docswallet for selected institutions. Please review the WES required documents page to check if we accept academic do...
Wed, 12 May, 2021 at 6:09 PM
Does WES have an accessibility policy?
World Education Services (WES) is committed to making its programs and resources accessible to individuals with disabilities. By making our website more wid...
Thu, 17 Jun, 2021 at 3:15 PM