How can I contact WES?

Please refer to the information below to contact WES.

Note: Walk-in service is unavailable. Documents must be mailed or sent by express courier.

WES has made changes to further enhance the services we provide to those whose institutions only issue academic documents in hard copies. Starting January 10, 2022 we will have a single WES Global Documentation Centre address for all U.S. and Canadian evaluations. Please use this new mailing address, which supports faster processing times. 

By Postal Mail:

WES Reference No.: _______________

WES Global Documentation Centre




By Express Courier:
WES Reference No.: _______________

WES Global Documentation Centre

14 - 145 Industrial Pkwy South

Aurora ON, L4G 3V5



Canada (+1) 800.361.6106, U.S. (+1) 800.361.3106

Fax: (+1) 416.972.9004

Our Customer Service team is available Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time, excluding major holidays. 

Contact Us

Please note that this online form is available only from Monday through Friday. It is not available on the weekends when our customer service centre is closed.

Customers: If you have already submitted your application, please log in to My Account and then click the Help widget at the lower right of your screen to "Contact Us." Doing this will automatically link your inquiry to your WES Reference Number. You will likely receive a faster and more accurate response. If you have not yet created an account with WES, you can Create an Account today.

More help is available by phone or email.   Contact Us

Help Videos