For Applicants

If You Already Have a WES Application

For the fastest and most accurate assistance:

1. Log in to your Account Portal.
2. Click the Help widget in the lower‑right corner of your screen.
3. Select Contact Us.

Submitting your inquiry through your account automatically links it to your WES Reference Number, allowing our team to respond more efficiently.

If You Have Not Yet Created a WES Account

You can get started by creating one here: 

Create an Account

Online Contact Form Availability

The online Contact Us form is available 

All day, Monday–Friday.
It is unavailable on weekends when our customer service center is closed.

If you are an existing or potential WES partner (including Academic Institutions, Employers, Government and Immigration Agencies, Licensing Bodies, and Regulatory Boards) and you need to connect with us, please contact us through our Partner Support channel: Contact Partner Support by clicking Meet with an Expert. 

Login into our partner portal AccessWES here.    

If your organization is not yet partnered with WES and would like to learn more, you can Meet with an Expert to explore partnership opportunities: Explore Partnership Opportunities  

Electronic Document Submission

NOTE: WES accepts electronic documents from an expanding list of institutions. If your institution does not yet have an approved method for sending digital documents to WES, please ask them to complete a Digital Partnership Form.

Sending Documents by Postal Mail

WES Reference No.: _______________

WES Global Documentation Centre
PO BOX 2008 STN MAIN
Newmarket, ON L3Y 0G5
Canada

Sending Documents by Express Courier

WES Reference No.: _______________

WES Global Documentation Centre
14–145 Industrial Pkwy South
Aurora, ON L4G 3V5
Canada

Customer Service Hours

Monday–Friday, 7:00 AM–7:00 PM Eastern Time